Returns and Refunds
If for any reason you are unhappy with any of the products you have purchased from us we will offer a fair 14 day return window, in this time limit you are subject to get a refund or exchange of faulty items. However, the right to return the goods to us will not apply in the event that the product has been opened used. If the item was purchased as part of a kit, the entire kit must be returned unused to qualify for a refund.
The cost of returning goods shall be upon you and we recommend that you obtain proof of postage and return via a reputable courier or Royal Mail Recorded Delivery.
Please ensure that the goods are suitably packaged to prevent damage in transit. We reserve the right to deduct the cost of replacing these items from any refund when goods are returned to us damaged (if we are not notified beforehand).
Returns Policy for Faulty Goods
If the goods are faulty, incorrect or damaged on delivery, we will meet the cost of return
We will not be liable to you for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the goods and we shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions.
How do you Notify us?
You should email us at firstname.lastname@example.org to notify us of your return and explain the reason why so we can record the delivery. Alternatively, please contact a member of the customer support team on 0800 980 41 42 or 0121 514 88 33 during office hours (8am to 6pm Mon – Fri).
When sending returns please address the package to:
10 Greenfields Close
Please ensure your package is returned within the 14 day limit.